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"What’s your honest opinion on PayPay?" Vol. 8 Sales Manager of Non-Chain Stores



This is a feature article that involves PayPay employees giving their “honest opinion” on “why they joined” and the “surprises encountered after joining”. This time, we sat down with Hirotaka Miyata from the Chubu Block of the West Japan Sales Division!

Hirotaka Miyata The main mission of PayPay’s sales team is to encourage more stores to adopt PayPay and its sales promotion tools such as “PayPay My Store,” as well as to provide thorough support to stores after they have adopted PayPay. I have been working as an Area Manager since April, making every effort to create a comfortable working environment for our sales staff by listening to each member’s opinions and giving advice to those who are struggling with their sales activities.

From where & why did you join PayPay?

Originally, I was a sales representative responsible for negotiating with agents operating SoftBank shops, as an employee of PayPay’s group company, SoftBank Corp. I wanted to try out something new though, so I applied for a job at PayPay as part of the job rotation system that was offered at SoftBank and was successfully accepted, after which, I joined PayPay in October 2019.

What things surprised you after joining PayPay?

I think it’s the fact that we can always challenge ourselves with new things. Many of you might not know, but the “Support Your Local Town Campaign” which PayPay is currently running all over Japan started in Ito City, Shizuoka Prefecture, the city that I oversaw at the time. A month before the campaign started, I went to Ito City and visited shop owners one by one, asking them, “Would you like to integrate with PayPay – we’re running a campaign!”

Later, the campaign was so well received that Hamamatsu City and many other local governments in the same prefecture approached us. Now it has become a mass-scale initiative implemented by more than 160 local governments (as of April 2021). Since it started-off as a completely new initiative, there were many adjustments required and unexpected problems occurring along the way, which was truly backbreaking. I am deeply moved when I think of all the tough challenges we tackled back then, which made us what we are today, and I am proud to have been part of all that.

Are you happy having joined PayPay?

I am glad I joined. I have been fully focused on completing the immediate tasks I was given, and in April 2021, I was promoted to Area Manager for my contribution towards the local government campaigns I mentioned earlier. PayPay is gradually gaining recognition, but there are still many obstacles to overcome to get more merchants and users to use the service. I know though that there are people within the company who will appreciate the effort I put in and evaluate what I do fairly. PayPay offers an environment where anyone can put their skills to test through new initiatives, and where such endeavors are properly recognized.

Edited by: daiki (PayPay Inside-Out Editor)​​​​ * Employees’ affiliations are those of the time of the interview.