PayPay Inside-Out People and Culture

Around the world with PayPay vol.11 FROM INSIDE


Hi Dear Readers! Continuing Delia’s article “FROM OUTSIDE“, now it’s time to hear about her experience at PayPay “FROM INSIDE”. Also, if you missed the previous volumes of Around the world, you can find all of them by clicking here. Let’s get started!

This interview series is to show you the 35+ nationalities of PayPay employees how they survive in Japan so you can get a better picture of how we survive here! * The Japanese version of the article is also available.

Delia Deomede


Country : Australia / Years in Japan : 6 / Location : Fukuoka/Kumamoto
“I am a Japanese and Italian mix and my curly hair is all natural!”

How are payments done in your country?

Credit cards, or the Bank itself has an app that allows you to make payments everywhere like PayPay.

Why did you join PayPay?

When I arrived in Japan 6 years ago, I always had to carry cash because a lot of places did not accept credit cards. In the last few years, this changed dramatically as I saw more and more places that didn’t accept credit card transition to accepting PayPay. It is leading Japan to go cashless. I joined because it is very exciting and fulfilling to be part of something that is making a huge impact within the country!

What’s the best thing about working at PayPay?

Working with intelligent  and passionate people from all over the world. Knowing that the work we do impacts Japan as a whole. Being able to work from anywhere in Japan!

What is different in the working style or corporate culture between your country and Japan?

I think in a traditional Japanese company, you have to wear suits, look and act a certain way and it feels quite rigid. Luckily PayPay is not like that at all. I did not work in the tech industry back in Australia but generally I feel the work environments across different sectors are quite laid back there.

How are the internal communications at PayPay?

Because we can use both English and Japanese and even have interpreters joining the meetings, there are no problems with language barriers and I find it very easy to communicate with the team, managers or with other departments. 

How is a normal working day for you at PayPay?

On a typical day, I wake up around 7:30am, have breakfast, start work around 9am, have a team meeting at 10am, throughout the rest of the day we have online meetings, interviews, checking emails, contacting candidates and scheduling interviews.  Depending on the workload I tend to finish anywhere between 5:30pm~ 6:30pm but it’s very flexible so I can take a break and run errands in between work which is great!  

Thanks to the remote work option, this is my view in the mornings (with my little lazy assistants).

What do you think was the biggest positive impact of PayPay in Japan?

As I stated earlier,  there has been a huge shift in Japan over the last few years in how we make payments. I feel PayPay has been leading Japan to go cashless and making it so convenient for everyone!

What would you tell people who’s applying to PayPay? What do they need to work here?

I think everyone here has a passion for what we do. We believe in the product we are marketing wholeheartedly. We would love people to have the same passion when joining us.

Stay tuned for the new Around the World with PayPay! See you next month!